Provide exceptional technical support to clients, exceeding their expectations.
Escalate customer support issues and communicate criticality and timeliness.
Prepare and maintain hardware, documentation, and monitor alerts.
Resultant is an outcomes-focused consulting firm that helps clients use technology and data to guide decisions. The company has over 450 employees across the US and values a culture of humility, hunger, and smartness.
Provide remote technical support to firm employees nationwide, troubleshooting hardware and software issues.
Manage and maintain network devices, Document Management Systems, and Microsoft 365 environments.
Maintain records of repairs and fixes using ZenDesk and collaborate with team to resolve issues.
Tyson & Mendes is a civil defense law firm known for breaking the mold of traditional law firms. It is a fast-growing firm that invests in its people with specialized training and clear paths to leadership.
Independently troubleshoot and resolve complex hardware, software, and network issues for end-users and infrastructure across multiple locations.
Support and maintain servers, switches, firewalls, and retail PoS systems with limited supervision.
Participate in on-call rotations and travel up to 40% to support company sites and projects.
Green Thumb is a cannabis company that cultivates, manufactures, and distributes cannabis products. They are a mid-sized company with a focus on quality and operational excellence, fostering a collaborative and innovative culture.
Monitor, analyze, and resolve first-level network incidents and report on network device problems.
Take client calls and troubleshoot issues with PCs, Cisco IP Phones, mobile devices, printers, and network equipment.
Escalate tickets to NOC when appropriate and follow up on open tickets until resolution.
Winsupply is a wholesale distribution company enabling entrepreneurs through a group of over 670 locally-owned companies across HVAC, Plumbing, Electrical, and more. Their support services campus provides back-office support to help entrepreneurs succeed.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system and escalate when needed to ensure timely resolution.
Follow up with users to confirm satisfaction and pursue ongoing training and certifications.
DYOPATH is an IT service company that helps people solve tech challenges, guided by its L.O.V.E. philosophy. They have an award-winning culture that invests in employee growth and fosters a respectful, collaborative environment.
Execute day-to-day network operations including moves, adds, changes, deployments, migrations, maintenance, and upgrades in enterprise and data center environments.
Troubleshoot complex Layer 2/Layer 3 network issues and support planned changes, cutovers, and post-change validation.
Maintain accurate technical documentation and collaborate remotely with engineering teams to ensure reliable operation of critical network services.
Blueprint is a technology solutions firm headquartered in Bellevue, Washington, that helps organizations turn complex challenges into meaningful outcomes across AI, cloud, data, product development, and emerging technology. Their culture is built by people who care deeply about doing exceptional work, set high standards, take ownership, and continually challenge themselves to be better.
Provide 24x7x365 network support, including incident response, break/fix troubleshooting, and configuration changes for customer environments.
Troubleshoot Cisco and Fortinet firewalls, switches, routers, VPNs, and wireless infrastructure in a managed services setting.
Collaborate with external vendors and telecom providers to resolve hardware, circuit, and connectivity issues while following ITIL processes.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates as a tech-enabled recruitment service, processing applications and shortlisting top candidates for partner employers.
Lead technical shift operations, serving as senior escalation point for incidents and mentoring junior NOC staff.
Serve as Incident Commander for medium to high-severity incidents, owning end-to-end lifecycle and driving root cause analysis.
Monitor and troubleshoot physical infrastructure, networking, and automation tools to ensure uptime of critical data center systems.
Armada is a hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. With nearly $500 million in funding and backed by top investors, the company fosters a culture of ownership, autonomy, and impact.